Trying to win the battle on customer reviews? Meet Five Star General – your newest tactical ally. Five Star General segments customer reviews allowing you to manage them in a way that’s most meaningful to both you and your customers.
Your speech might be over, but your brand should live on. Use the automated digital literature launchpad tool to share materials directly with your audience - simply and immediately.
Presenting to sales reps or tradeshow attendees at a conference? Ask them to text BRAND to a shortcode and drive traffic to a custom landing page where they can pick which materials they want to keep and share with others in their organization.
Your printer did what it does best: it died. Don’t panic. This customizable tool gets your branded content where it needs to go immediately and efficiently.
Set-up of text functionality, unique SMS shortcode, and automatic mobile messaging reply workflow
Mobile landing page and request form development (capture email address, other form fields as desired, material downloads checkbox)
Upload of digital files, supplied by client
Design of a responsive email template to be used for the triggered response
Lead information route to client via email
Quality assurance testing
Initial click/downloads report
How It Works
Via email or a web form on your website, customers rate your product or service on a scale of one to five stars with five being the highest.
Customers who have selected four or five stars are redirected to a custom “thank you” page that includes a prominent button linking to a social media channel (or channels) of your choice. For example, a restaurant may choose to have its button link to Yelp. Satisfied customers can quickly and easily share how much they like you while you’re fresh on their mind.
Customers who have selected a rating lower than four stars are directed to a different custom page requesting additional feedback. After a customer completes this form, an email is sent to your customer service team so that it can assess a customer’s comments and address any concerns before they mushroom. Disaster averted.
You have an arsenal of reviews waiting to help you improve your brand. Use them. Try Five Star General today.